A: No - our systems are easy
to operate. We keep the level of sophistication
appropriate to the customers requirements. You may want to adjust the system from
a remote location (i.e. you have a Villa in Cyprus BUT are UK based) , in which
case it is just a matter of having access to the
internet. Alternatively you can
call us on the phone or send an email.
A. The LOGIN details are
chosen by the customer - however, we advise you adhere to our
recommendations for added security.
A. If you
DO NOT require the alert
warning feature to trigger and alert you by email and/or SMS text
message, you can LOGIN to your account from any computer WORLDWIDE and
alter the ON/OFF toggles to change the settings.
A. This depends upon the system you have fitted. If you are
at the property, you would normally punch your code into the keypad as you left or use
the remote control key fob. In the
event that you are away from the property and need to switch the system on or
off, you may do so if you have access to the internet or a mobile phone
(dependant upon what system you have fitted).
A. Yes - all of our home alarm systems are Zoned.
There are 3 choices - FULL
security, NIGHT-TIME security and PERIMETER security. You can easily switch your system on before you go to bed for added security at NIGHT.
If you felt vulnerable in the DAY, you could switch the perimeter
security ON. When everybody has left the property you would normally switch the
system to FULL security.
A. What you do
depends upon what system you have fitted. We explain in great detail the action to be
taken, again this is subject to the type of system you have fitted.
Q. Will
I know if the system has been triggered whilst I was away?
A. Yes. The system logs all events. You would
also receive an email and/or SMS text message
and/or call from us or the monitoring station.
A. Yes. We use
sophisticated detectors which can tell the difference between a pet and a human.
If internet based security cameras were installed and used for security alerts, you would have to consider either keeping your pets in a room
which has a camera without an ALERT facility OR switch the ALERT facility OFF in
those rooms that you pet has access.
A. A NEW technology being incorporated into security systems uses, "wireless"
technology. As the name suggests, the system has NO wires. This is
achieved
by utilizing the airwaves in the property - as opposed to running wires
throughout the property. There are many differences between wired and wireless security
systems, both types have advantages and disadvantages. For this reason,
we sometimes recommend a hybrid system which uses both wired and wireless technology
- hybrid systems can offer you the best of both worlds.
A. ALL of our systems are supplied with a
completely separate battery back up system (UPS). Cyprus suffers with power cuts on a
routine basis and therefore this is very important. More sophisticated systems
will also send you or the monitoring station an alert in the event of a power interruption.
A. As is the case
with most things - you get what you pay for. Some wireless security
systems can be prone to false alarms from rogue
frequencies (airwaves). However, the systems we install have been designed and
tested for reliability - we very rarely receive false alarms.
Another potential disadvantage with a wireless security system, is that the alarm
detectors require the batteries to be changed on a regular basis. This is why the
systems we install are designed with a NEW technology which conserves battery
life -
greatly lengthening the time span before a battery has to be changed (to several
years in most cases).
Less expensive wireless security systems can
also be jammed by professional burglars - making
the sensors redundant.
We only use wireless systems that incorporate specialized DATA
ENCRYPTION between sensors - any form of jamming would not affect our
alarm security systems.
A. The answer to this question really depends on
the customers requirements. The advantage with an internet camera based system is
that it allows the owner to VIEW, LISTEN and then RECORD or RESPOND in the
event of an alert.
However, current
broadband speeds may be an issue in certain locations of Cyprus. This may mean internet based camera
systems are NOT suitable purely for security in SOME locations of Cyprus. No
doubt internet speeds will improve in ALL areas in the near future. As the
broadband system improves there are certainly a number of advantages with an
internet based camera system compared
with more conventional methods of security.
For example, the
owner of a villa in Paphos
is at his London home and the security system triggers - what would be the sequence of
events for an Internet Security Camera v Conventional Security Alarm System? Assuming in each case that neither
security system is
connected to a central monitoring station, but both systems also trigger an SMS
alert facility.
Example 1 - Conventional home security system, with Siren and
connected for SMS alert (WITHOUT monitoring)
-
SMS text received - glass breakage detector has
triggered
-
You assume the Siren is sounding and external lights are
flashing at your Paphos Villa
-
You must now decide if this is
a FALSE alarm
-
Your choice is to call the security installation company,
maybe a friend or the Paphos Police (Cyprus Police charge
€50 / false call out)
-
You decide to call the Paphos
Police
-
1 hour later the Police call you back and
say that nothing has been found and suggest you have the
system checked. They will NOT respond to any further
false alarms
-
This situation leaves you non the wiser and
possibly leaves your Paphos Villa MORE
vulnerable, since the police will no longer respond to your
calls
Example 2 - Internet security camera system
-
Email & SMS text received -
lounge camera has triggered
-
Go to nearest computer connected to the internet
and LOGIN to your email account
-
You pick up your recent emails and confirm the lounge camera has been triggered
-
You then check the SNAPSHOT picture attached to the email
-
Unfortunately, the picture does NOT show anything unusual
-
You then LOGIN to your CyprusProtection.Com customer account and access
the Pan Tilt and Zoom camera
-
You then use the online system to look around the room
- you zoom in to check the windows are secure
-
Everything looks fine so you decide to switch on the
camera microphone & listen for any unusual sound
-
Everything seems fine
Obviously, the internet security camera offers
more functionality. However, current conventional alarm systems still
offer HIGHER levels of security - camera's currently cannot be switched on and off with a
keypad as you leave the premises. Also, camera based systems do NOT make provision for Medical alert, flood, fire, gas
and zoning (night time security when asleep).
In the future we
will be releasing a
conventional security alarm system that ALSO has the facility to connect to an
internet based security camera. This system will offer the very
best of security and convenience.
A. All of our systems are guaranteed for the
first year following installation. We highly recommend that
a basic or premier annual maintenance contract is also considered during commissioning.
We can advise you of the choices available.
A. Yes. We do offer servicing and maintenance of
alarm systems that we have not supplied.
We are able to advise on each individual system, with regard the overall quality
of the equipment and installation. However, we are unable to offer any
warranties on systems that we have not supplied and fitted.
A. No - we do NOT believe that any
reputable security company could offer this guarantee.
However, we DO believe that ALL forms of security prevention
and protection will ultimately pay dividends over time.
Since, some forms of security prevention are FREE and only
require a slightly higher level of discipline, there is NO
excuse for complacency.
We hope we have answered some of your
questions.
If you have any further questions
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